Q: What is your return policy? A: We offer a flexible return policy within 14 days of purchase. The item must be in its original condition with tags attached. Please note that certain items, such as intimate apparel or personalised items, may be non-returnable. For more details, please refer to our Return Policy page on our website or contact our customer service.
Q: How can I track my order? A: Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your package on our website or with the shipping carrier directly.
Q: Do you offer international shipping? A: Yes, we offer international shipping to all countries for a flat rate $35AUD. All International orders must use PayPal at the checkout.
Q: Can I place an order over the phone? A: Yes, you can place an order over the phone by contacting our customer service. They will assist you in completing the order and provide guidance regarding payment options.
Q: Can I get personalised styling advice? A: Absolutely! Our knowledgeable team is here to assist you with styling advice. Whether you need help choosing the right outfit for an event or creating a specific look, we are happy to offer our expertise and make recommendations based on your preferences and body type. You can reach out to us via email, phone, or visit our boutique for an in-person styling session.
Q: Do you offer gift cards? A: Yes, we offer gift cards that can be purchased both online and in-store. Gift cards are a perfect choice for any occasion and allow the recipient to choose their favourite items from our boutique.