SHIPPING & HANDLING
Jac n Jean Online offers FREE Shipping for purchases over $99 Australia wide. Any orders under $99 will be charged a $8.00 postage fee or $12.00 for express postage.
Items are sent by Australia Post & tracking numbers will be recorded. Jac n Jean delivers via Australia Post as we believe this is the most reliable & quickest delivery available from the date your parcel is sent.
Orders will be dispatched on Monday to Friday, excluding Public Holidays. Jac n Jean endeavours to have your order processed and posted within 24 hours after date of purchase. All orders delivered to addresses in Metropolitan Areas should be received within 1-7 business days & Regional/Interstate addresses should be received within 2-10 business days from date of purchase. We suggest Express Post if you require your item quickly as we cannot guarantee delivery times from Australia Post once we lodge the parcel.
If your order is placed on the weekend, it will be dispatched on the Monday. All orders are dispatched from our Head office in Victoria, therefore if we receive your order on a Victorian Public Holiday, it will not be processed until the following day.
International shipping is available at Jac n Jean and is capped at $35 delivery cost.
Please allow 14-21 business days delivery time to metro areas for most countries.
International standard shipping is provided by Australia Post in conjunction with your country's national postal service (USPS, NZ Post, Canada Post etc), and delivery times are dependent on location.
We offer a 14 day returns policy for items, in which you are able to exchange for another size or get a store credit for your unwanted item; provided the item is not worn, altered or washed and has the swing tags still attached. Due to popular demand of our garments Jac n Jean can not always guarantee the another size will be available once returned, therefore we will process an Online Credit Note. Your Online Credit Note will be sent to you via email.
We take great pride in our reputation for quality, and before packing & dispatching your items we carefully inspect & pack your item/s ensuring they are delivered to you in perfect condition.
Jac n Jean reserves the right to reject a return if we conclude it is not in a new condition. In the rare event that a return is rejected the decision is final and not negotiable.
Please note we do not refund unless the claim is in accordance with the fair trade practices act and the item is recognized as faulty by the manufacturer. All returns postage will need to be paid for by the customer.
Our return address is: 34B Wells Street, Frankston VIC 3199
In the interests of hygiene we do not offer exchange on pierced jewellery, underwear, undergarments or swimwear, unless the goods are deemed to be faulty by the manufacturer.
Please note Online Credit Notes are Strictly Valid for 3 Calendar Months. Online Credit Notes can be redeemed via Jac n Jean online or Jac n Jean store. We are unable to offer a refund. We suggest our customers send returns via registered post or Express Post & items must be received by us within 14 days after item was delivered with all the accompanying requirements stated above.
No Exchange or Refunds on Sale Items.